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RN-Remote

Function
Medical
Location
Remote

Overview

The RN staff is responsible to provide care and education to patients while maintaining honesty, integrity and professionalism, at all times, in all working platforms. The RN will be expected to communicate effectively with patients and customers in chat and email communication platforms.

The RN is required to work 36-40 hours per week. This includes scheduling the appropriate amount of shifts to work per platform and attending applicable team meetings that are typically on a weekly basis. The RN will report to and work collaboratively with the Lead(s) and Nurse Manager(s). Communication with other members of the medical team and other departments will also be required.

About the Role

Responsibilities include but are not limited to:

❏ Reviewing medical charts in collaboration with patients and providers.

❏ Providing support to patients, including medical education and customer support-based services.

❏ Communicating with patients via live chat and email.

❏ Providing a distraction-free, private, quiet working environment during any hours worked (regardless of the scheduled platform).

❏ The RN will be expected to allow for scheduling flexibility within the time that they are hired for.

❏ Maintaining a working knowledge of processes related to daily updates.

  • i.e. staying current with practices specific to different platforms worked.
  • i.e. reviewing internally communicated updates prior to scheduled shift

❏ Ad-hoc projects as volunteers are requested.

❏ Attend weekly team meetings as assigned by their direct Lead or NM.

❏ Abide by the signed Code of Conduct

Required Skills/Abilities:

❏ Excellent organizational skills and attention to detail.

❏ Excellent verbal and written communication skills.

❏ Excellent customer service skills. This role requires outstanding customer service abilities as it heavily involves interacting with customers.

❏ Excellent time management skills with a proven ability to meet deadlines.

❏ Excellent interpersonal skills.

❏ Possess exemplary proficiency in computer skills.

❏ Ability to utilize critical thinking skills consistently.

❏ Ability to prioritize tasks.

❏ Ability to remain on-task.

❏ Ability to maintain productive workflow while working remotely and performing repetitive tasks.

❏ Proficiency with Google Suite and/or Microsoft Office Suite.

❏ Proficiency in reading, writing and speaking.

Schedule:

This position is a full-time, remote position that requires the following:

❏ 36-40 hours per week

❏ 1200-0000 EST Timeframe (may be subject to change due to staffing needs)

❏ 16 weekend hours required per biweekly pay period

Education and Experience:

❏ Registered Nursing License (with compact endorsement) required.

❏ Related experience required (preferred min. 2 years of RN).

❏ Customer Support experience.

❏ Google Suite and/or Microsoft Office Suite experience required.

❏ Ability to read, write and speak fluently.

❏ Possess exemplary proficiency in computer skills.

❏ Must obtain Compact License within 6 months of hire date if not already obtained prior to employment.